Dear Customers and Partners,
 
In these unprecedented times I wanted to outline how we are responding as a Group to the challenge we are all facing with the escalating Covid‐19 Pandemic and to reinforce that we are committed to continuing to provide the high level of service you have come to know us for, whilst taking the advice and instructions from the government and official bodies as to the development of this situation.
 
Our offices have been dealing with this issue for some time, and we are proud of how they have acted with focus and determination, invoking flexible working plan practices to protect themselves and their communities whilst continuing to provide the highest level of service to our customers and partners.
 
Whilst we have had to prepare to work and adapt our working practices, our agility and creativeness ensure that we have and will continue to deliver “Business as Normal in Abnormal Times”. Our IT, telephony and network capabilities have been developed to support smart working.
 
In summary, we are well‐equipped to put our people first so that they can continue to deliver services required to our customers and partners.
 
In the UK, in line with many of our market counterparties, we have now closed our offices and implemented remote working in order to protect our employees, our customers and our trading partners. We have also suspended non‐essential business travel and wherever possible our teams are using technology to replace face‐to‐face meetings.
 
This extraordinary situation is likely to be with us for some time and we are most grateful for the professionalism and resilience of our employees and the support of our customers and partners.
 
We recognise that this situation is seriously affecting all our customers and we remain available to support you in any way we can, and I ask that you reach out to us using your normal contacts if we can assist.

With our very best wishes to you, your colleagues and your families,


The Norad Travel Group Directors

Linda Foote, Mick Gibbs, Tara Foy, Anna McGurk

 


Working hours from 30th March 2020
Office Hours
Monday – Friday 09:00 – 17:30

Out of Hours Emergency Service
We will operate a 247 emergency service to customers however the hours our inhouse staff work will change slightly to:

Monday – Friday 17:30 - 20:00

Saturday, Sunday and bank Holidays 13:30 – 17:00

At all other times the phone lines will be dealt with via our 3rd party supplier. We urge you to only use this service if you have a genuine emergency as all calls outside of your contracted agreement will incur charges.

You can also contact the Out of Hours support email on This email address is being protected from spambots. You need JavaScript enabled to view it. which is fully manned during inhouse staff hours and then outside of this a director will pick these up and respond appropriately.

Leisure Travel Working Hours until 31st March
Monday - Friday  09:00 – 17:30
Saturday 09:00 - 17:00

Leisure Travel Working hours from 1st April
Monday - Saturday  10:00 - 16:30

Need your outdoor adventure fix? With most events/gatherings being cancelled due to COVID-19, the organisers of the Banff Mountain Film Festival World Tour are rescheduling their UK screenings but have made ALL their films free to view for our quarantine viewing pleasure.

The Banff Mountain Film Festival brings fearless explorers and intrepid film-makers onto the big screen as they venture deep in the world’s most isolated and spectacular landscapes. The below free list, curated by Lianne Caron, features movies starring climbers, skiers, mountain bikers, sailors, kayakers, high-wire walkers and much more. Enjoy your stay in!

With cases of Coronavirus being reported in specific locations in a number of countries throughout the world, it is very important that travellers are aware of affected areas and stay up to date with Foreign Office travel advice. Here is everything you need to know as of Thursday 27/02/2020:

  • The FCO currently advises against all but essential travel to mainland China, Daegu and Cheongdo in South Korea and 11 towns in Italy (Codogno, Castiglione d’Adda, Casalpusterlengo, Fombio, Maleo, Somaglia, Bertonico, Terranova dei Passerini, Castelgerundo, San Fiorano and Vo’ Euganeo).
  • Travellers are advised to stay up to date with the UK Foreign Office travel advice which is updated regularly here.
  • Although the overall volume of reported cases is very low, with the majority in China, some destination authorities have introduced enhanced health measures, so it is very important that travellers follow the public health advice relating to a local destination that they are travelling to.

 

Travellers should also keep up to date on local advice during their visit. 

Coronavirus FAQ

Q:What happens if my travel plans are affected?
A: Your travel plans may be affected in different ways, depending on Foreign Office advice. If the Foreign & Commonwealth Office advises against travel to a destination and your holiday arrangements have been affected, your travel provider will get in touch and advise you of the options open to you. Travellers are advised to read the Foreign & Commonwealth Office travel advice for the country they are travelling to, which includes a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries. The Foreign Office also has a specific page with more information on Coronavirus.

Where the Foreign Office advises against travel to a country or a specific resort or area of a country the following applies:

Q: Does my tour operator have to refund the full package or only the parts of my holiday that are cancelled?
A: Tour operators can offer alternative holidays if they are able to. If these mean a significant change to the original arrangements, for example spending the whole or part of the holiday in a different country, you aren’t obliged to accept the alternative and will be entitled to a full refund of the package price.  

Q: When am I not entitled to a full refund? 
A: If you have booked a package and are not due to travel imminently, tour operators will decide on an ongoing basis how far in advance they’ll begin offering alternative arrangements or providing refunds. The Foreign & Commonwealth Office advice is in relation to imminent departures and it is too early to say that your holiday can’t go ahead as planned. Therefore, customers with future departure dates will be required to wait to find out whether the advice changes and their holiday can continue as planned. If you cancel early you may have to pay cancellation charges.

Q: If I cannot follow my initial travel plans due to the Coronavirus outbreak, am I entitled to compensation?
A: You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside the control of the tour operator. 

Q: I’ve booked a flight to a country where the Foreign Office currently advises against all but essential travel to a country or a specific resort or area of the country, what are my rights?
A: Speak to your airline or travel provider to check what the airline’s policy is. You should also check your travel insurance to see if this will cover any additional costs. 

Q: What if I'm unsure about going on my holiday?
A: Most destinations do not have any British Government advice against travel. If there is no advice against travel to your destination, if you don't want to go, you’re free to make that choice, but there's no obligation on your holiday company to give you a refund. Normal cancellation charges will apply. It is highly unlikely that you will be able to claim any cancellation charge on your insurance as there isn’t normally cover for disinclination to travel but you can check the terms of your policy. 

 

If you have any questions regarding Coronavirus travel advice, are travelling near affected areas, or have a specific question regarding your holiday booking, This email address is being protected from spambots. You need JavaScript enabled to view it..

African Adventures


  • 22 January 2020

MOTHER NATURE'S GREATEST WONDERS

Africa is a continent of amazing contrasts. From the spectacular views from Table Mountain in Cape Town, via the amazing game parks of Namibia, Uganda, Kenya and Tanzania, the beautiful beaches of Madagascar and Mozambique and the romance of the Nile – every adventure to Africa surpasses expectations.

Our special selection of African holidays feature almost every possible option available. From safaris in groups or on an individual basis to overland tours from tip to toe of this vast land.

Elephant | Africa | Be Inspired | Howard Travel

Big Five Safaris

Lion, leopard, elephant, rhino and buffalo – the Big Five are the most sought-after animals to encounter on an African Safari.

There are only a few places in Africa where you have a chance of seeing all five animals in one trip. Contact our travel specialists to discuss the options available.

Big Five Safaris | Africa | Be Inspired | Howard Travel

Luxury Safari Lodges

Going on safari doesn’t have to mean sleeping under the stars. Many of the lodges and camps are award-winning and each has its own unique offering. From wine cellars to personal plunge pools we can find the perfect safari lodge to fit your needs.

Luxury Safari Lodges | Africa | Be Inspired | Howard Travel

Safari & Beach Holidays

No Safari holiday is complete without some rest and recuperation on one of Africa’s many world class beaches. Explore the island of Zanzibar, rest on South Africa’s beautiful beaches or combine your safari holiday with a luxury Mauritius beach break. There are plenty of options to add some relaxation to your safari adventure holiday

Zanzibar | Africa | Be Inspired | Howard Travel

 

TO FIND OUT MORE ABOUT an Africa Adventure with norad travel, SPEAK TO OUR TRAVEL EXPERT SARAH TICHACEK

T: 01730 892298 | E: This email address is being protected from spambots. You need JavaScript enabled to view it.

Rats, lanterns and the world’s largest annual human migration? The most important celebration in the Chinese calendar returns on January 25th. The Chinese New Year will last around 15 days, with around 20% of the world taking part in the annual parades and traditions.

Where Will 2020 Take You?

Written by 
  • 02 January 2020

To celebrate the New Year we are ready to help all Sussex Local readers book their 2020 holidays with an exclusive new booking offer:

FREE Airport Lounge Passes on your first Norad Travel booking*.

 Sussex Local Full Page Feb low res

To redeem this offer all you need to do is quote the following code: "SL-Lounge2020" when booking your next holiday with our expert travel consulatant, Sarah Tichacek. To find out more about our Liss based travel agency services, please click here.

 

Call Sarah now to book your dream 2020 holiday and redeem your FREE Airport Lounge Passes

 ☎️01730 892298

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

*Subject to terms and conditions. Offer valid from 1st January - February 15th 2020. New customer bookings only.
One lounge pass per person. Only applicable on bookings over £1,000pp

As another busy year in travel draws to a close, we have taken a moment to look back and review 2019 at Norad Travel - and what a year it was! 2019 saw new faces, ‘excellent’ customer service, awards, fam trips across the globe and whole lot of summer holidays!

ABTA have recently released their 12 best destinations to watch throughout 2020. The list has been compiled by ABTA experts which feature a range of different landscapes, cultures and attractions. We have put together some of the top things to do in each location, so if you’re unsure about where to travel to, this list could be the inspiration you need.

Christmas is already just around the corner, which also means that the stressful Christmas shopping period is nearly here. If you're stuck for gift ideas and you know someone who just loves to travel, this is the perfect list for inspiration. From cheap to pricey and essential to fun, this list covers all areas of what you need to inspire someone to explore somewhere new!

Join us on our Exclusive Small Group Tour to Borneo

Led by our very own Sarah Tichacek

After the success of our previous Norad led tours to Vietnam & India, Join Sarah on our exclusive and fully escorted Norad Travel 'Sights & Sounds of the Borneo Jungle' group tour, packed full of tailor-made wildlife and jungle experiences. From a once in lifetime Orangutan experience in Sandakan, to a traditional lunch cooked by Sukau villagers, this bespoke tour is certainly not one to miss.

Key Details

£2,875 per person

- Departing 2nd October 2020

- Flights from London Heathrow

- 9 nights, exclusive and bespoke Norad guided tour

- Led by Norad Senior Manager, Sarah Tichecek

- Escorted by experienced local Borneo guide

- Packed full of tailor-made wildlife experiences

- Secure your place for just £350 Deposit

shutterstock 275501246

Explore the amazing sights of Borneo

The exclusive tour will be led by Norad Travel Senior Manager, Sarah Tichacek and escorted by an experienced local Borneo guide. The Sights & Sounds of Borneo tour will depart on Friday 2nd October and return Monday 12th October, allowing you time to explore the very best Borneo has to offer.

Call our holiday expert and Norad tour leader, Sarah today to find out more on 01730 892298 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Itinerary

Friday 2nd October:

Flight from London Heathrow to Kuala Lumpur. Overnight on-board flight.

 

Day 1 - Saturday 3rd October: Sandakan

Flight from Kuala Lumpur to Sandakan (13:25 arrival) 

- Private transfer from the airport to the hotel with lunch and dinner served at the hotel.

- Flying squirrel platforms to see these incredible animals 

- Accommodation: My Nature Resort

Day 2 - Sunday 4th October: Sandakan

- Labuk Bay Monkey Sanctuary

- Rainforest Discovery Centre 

- Return to resort for dinner

Accommodation: My Nature Resort

Labuk Bay Monkey Sanctuary | Borneo

 Day 3 - Monday 5th October: Sandakan

- Sepilok Orangutan Rehabilitation Centre

- Tropical Lowland Dipterocarp Forest of Borneo

- Bornean Sun Bear Conservation Centre 

- Cruise up to the Lower Kinabatangan River Sanctuary

Accommodation: Abai Jungle Lodge, includes lunch and dinner

 

Sandakan

 

Day 4 - Tuesday 6th October: Sukau

- River trip to Pitas Oxbow Lake to observe wildlife

- Breakfast at Abai Jungle Platform

- Lunch with the villagers at Abai Village which has been specially cooked by them

- River cruise to Sukau village

Accommodation: Kinabatangan Riverside Lodge 

Oxbow Lake River Trip 

Day 5 - Wednesday 7th October: Sukau

- River trip to experience the longest river of Sabah 

- Explore the Gomantong Bird nest caves on Sakau Lodge

- Transfer back to lodge and lunch at Sukau Villager's house or at Sukau Lodge

- Afternoon river cruise 

Accommodation: Kinabatangan Riverside Lodge

Gomantong bird nest caves

Day 6 - Thursday 8th October: Sukau

- Transfer from the hotel to the airport

- After breakfast, a private transfer from the lodge to the airport

- Flight from Sandakan to Kota Kinabalu, includes private transfers

Accommodation: Shangri-La Tanjung Aru Resort & Spa, 3 nights bed & breakfast

Sukau

Day 6,7,8 - Shangri-La Tanjung Aru Resort & Spa

With a private beach, views of the coral islands and just five minutes drive from the centre of Kota Kinabalu and ten minutes drive from the airport, Shangri-La’s Tanjung Aru offers luxury and relaxation in a great location.

Facilities include an infinity and lap pool, health club, CHI Spa, sauna, Jacuzzi, nine-hole golf course, tennis, bike hire, watersports and choice of bars and restaurants.

Shangri-La Tanjung Aru Resort & Spa

Day 9 - Sunday 11th October

Flights from Kota Kinabalu to Kula Lumpur and then onwards to London Heathrow returning Monday 12th October

 

*Limited to 17 people with a minimum of 10 bookings required for the tour to go ahead.The above price is guaranteed subject to a minimum of 10 people in economy class. Priced at £2,875 per person based on a twin double room and economy flights, business class upgrades and extensions that can be quoted upon request. 

 

To find out more about the Sights and Sounds of Borneo Group Tour, speak to our travel expert Sarah Tichacek

T: 01730 892298 | E: This email address is being protected from spambots. You need JavaScript enabled to view it.