Privacy & Legals

What you need to know

This site is owned and operated by Norad Travel Ltd.  By accessing and/or making any use of and/or linking to this site you are agreeing to be bound by these terms of use (as amended from time to time) and the uses we make of data relating to you (as described below). If you do not agree to the terms of use please do not access or use this site.

Legal Bodies

Legal bodies

Limits of use: You may not use the site or services offered on or through it for personal gain and you may not sell or provide to any third party, or otherwise profit from, any of the services or information (nor any modification, adaptation or analysis of them) available on or through this site.

Limited license: You are granted a limited licence to download the materials contained on this site to a personal computer, and to print a hard copy of the materials contained on this site, solely for your personal, non-commercial use, provided that all copyright, trade mark and other proprietary notices are left intact. Translation, re-transmission, distribution or other use of the materials contained on this site on any other internet site or other media is strictly prohibited. Framing of this site or any part of it on any other site, or mirroring this site on another server, is also prohibited. The grant of this limited licence is conditional upon your agreement to and compliance with all of these terms of use. Software (if any) made available to download from this site is either owned by or licensed to us. You may only use such software in accordance with the end user licence accompanying that software or, where there is no such licence, you are granted a non-exclusive, non-transferable licence to use the said software for using this site in accordance with these terms of use. All rights of any sort relating in any way to this site (including, but not limited to, those relating to its content, branding and the services, software and any other materials made available on and through it) which are not granted to you in accordance with these terms of use are hereby expressly reserved to us or, in the case of other brands, names and logos featured on this site, their respective owners.

Privacy Policy: Overview: When you visit this site we will only collect data that will personally identify you (the "Data") when you use the site's various contact facilities (e.g. Feedback). We will only use the Data to phone or e-mail you (as requested) and to deal with any matters arising as a result of that contact. We will delete the Data once the matters arising from your contact with us have been dealt with. If you wish to delete, deactivate or amend the Data, or find out what Data (if any) we are holding about you, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. We will not sell the Data to anyone. We will not disclose the Data to third parties except as necessary to deal with matters arising from your contact(s) with us, or in the unlikely event that we believe in good faith that we are required to do so: (a) by court order or other legal/regulatory requirement; or (b) in order to protect our rights/property or those of our clients and/or their employees. This site does use cookies. Please see cookies section for more information.

Links to other sites: This site contains links to third party sites. You should be aware that we do not control all of the sites reached through those links and are not responsible and accept no liability for the content, security or the privacy practices of linked sites which we do not control. The existence of a link from this site does not imply any endorsement or approval of any goods, services, opinions or other material(s) of any sort made available on or through sites which we do not control. Please note: ABTA protection may not apply to the third party sites which are accessible from this site.

Links to this site: You may establish a link to the home page of this site on the condition that you agree to and comply with these terms of use and, in particular, the following: (i) you must notify us in writing at the address set out below at least 1 week before you establish your link; (ii) unless we confirm otherwise to you in writing, the link must only be to the homepage of this site; (iii) the link(s) to this site will be one-way (i.e. not reciprocal); (iv) you may not use any of our logos on your site to establish any link(s) without our prior written consent; (v) you will not feature nor permit to be featured on the linking site(s) any material which is in any way disparaging of this site or Norad Travel Ltd more generally; and (vi) we reserve the right at any time to require you to remove or modify any link(s) and you agree to do so forthwith upon our request. Please note: By establishing any link(s) to the site you agree to comply with these terms of use.

Disclaimer & Limitation Liability: (a) This site, its content, any use you choose to make of it and any link(s) you establish to it, is provided and permitted without any representations or warranties of any kind, whether express or implied, and we disclaim all such representations and warranties so far as permitted by law. We do not warrant that information contained on this site is accurate or up-to-date, or that the services and travel products referred to on it represent best value, nor do we warrant that the site (or any part of it) will always be accessible, fully functional or free from errors and viruses. (b) So far as permitted by law, we exclude all liability (whether or not caused by our negligence) for all wasted time, all loss/corruption of data, all loss of profits, opportunities and goodwill, and for all indirect, consequential and punitive loss or damage(s) arising from or in relation to use of this site and/or the material on it and/or links to it, even if it was reasonably foreseeable or we have been made aware of the possibility of such loss/damage(s). (c) Our total aggregate liability in respect of direct loss shall be limited to a maximum of 25 per claim or series of related claims. (d) Nothing in these terms of use shall limit our liability for loss or damage for death or personal injury caused by our negligence, nor for any fraudulent misrepresentation made by us or those under our control. (e) If you are using this site as a consumer then nothing in these terms of use shall in any way limit your statutory rights.

Severability: If one or more of the provisions of these terms of use are at any time found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these terms of use. These terms of use shall be deemed amended by modifying or severing such provisions as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable which materially gives effect to their intent. Any invalid or unenforceable provision or provisions shall be severable from these terms of use so that the validity or enforceability of their remaining provisions, or the validity of the provision(s) in question in any other jurisdiction, shall not be affected.

Entire Agreement: These terms of use supersede any prior agreement between us relating to your use of this site. You acknowledge and agree that in using this site you do not rely on, and shall have no remedy in respect of, any statement, representation or warranty or understanding of any other person other than as expressly set out in these terms of use. You also acknowledge and agree that the only remedy available to you for any breach of these terms of use shall be for a breach of contract under these terms of use. Notwithstanding the foregoing, in the event that there is any conflict or inconsistency between these terms of use and any agreement we have with your company, the agreement will prevail. Nothing in these terms of use shall operate to limit or exclude liability for fraud.

Change of terms use: We may alter, adapt or otherwise change these terms of use from time to time. Your use of this site or any service(s) made available on or through it will constitute acceptance of those amended terms of use and you should review them before conducting future transactions or making any further use of this site.

IATA, ABTA, ATOL, Advantage: This site is owned and operated by Norad Travel Ltd Registered Office Oakfield Barn, Brows Farm Business Park, Farnham Road, Liss, Hampshire, GU33 6JG. Directors: Linda Foote Mick Gibbs Tara Foy. ABTA membership Nos : J4530|P6817 and IATA: 91 216366 | 91252372 | 91 2 16366 ATOL 6758.

The Air Holidays shown are ATOL Protected by The Civil Aviation Authority, and we act as agents for Licensed tour operators; the relevant ATOL Number is displayed with each holiday shown. The Flight bookings we make are also ATOL protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to the airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. You can find out more by following the links to the relevant Licensing bodies websites ABTA www.abta.com IATA www.iata.org ATOL www.caa.co.uk

Our normal hours of business are 9am - 5pm on weekdays excluding bank holidays and 09.00 - 12.30 Saturdays. We are Closed on Sunday Business Travel Department is open Monday - Friday 08.30 - 17.45 We operate a 24 Hour Emergency Service for our Registered Clients outside of these hours. You can contact us by ringing 01730 894700; or by writing to us at the above address; or by using our contact facilities on this site.

Miscellaneous: These terms of use shall not constitute or be deemed to constitute a partnership, joint venture or contract of employment between us. You may not assign, sub-license, sub-contract or otherwise transfer any of your rights or obligations under these terms of use without our prior written consent. Headings in these terms of use are for convenience only and are not to be taken into account when construing these terms of use.

Governing Law: Use of the site is governed by English law, and you agree to submit any claim or dispute arising in relation to, out of, or in connection with this site (and any use you make of it or the services and/or opportunities offered through it) to the non-exclusive jurisdiction of the English courts.