Liss’ local travel agent, Sarah, has just returned from a wonderful week in India with a mix of Norad travel guests from our Trowbridge and Liss branches. Read Sarah’s day-to-day India diary below.

Day 1 – Our Delhi Journey Begins!

After a 7 ½ hour flight from Heathrow we landed in Delhi ready to begin our India adventure. Our 12-person strong group was ready to be immersed in the culture, history and natural beauty that makes India such a bewildering destination.

Heathrow Airport | Incredible India Group Tour

After checking into our hotels, we met our tour guide, Saket who would be with us for the duration of the trip. Saket is a local resident of Delhi and a freelance tour guide of India. Eager to start our adventure, we spent our first evening exploring Delhi’s markets and learning about the spicy and aromatic ingredients they use for cooking. Saket then took us to a traditional Delhi household to learn the nuances of North Indian home cooking. We were hosted by the lovely Jyoti who taught us how to make amazing vegetable curries, soft and delicious naan bread and crunchy poppadoms! It was a unique, intimate experience and everyone enjoyed their first taste of authentic Indian cuisine.

Indian Home Cooking | Incredible India Group Tour

Day 2 - A full day sightseeing of both Old and New Delhi

Our first full day was spent sightseeing around both old and New Delhi. In the morning we covered Old Delhi, visiting the Jama Masjid – which is the principal mosque as well as the largest and most well-known mosque in India. We then headed to Raj Ghat, a memorial dedicated to Mahatma Gandhi - Indian activist, leader of the Indian independence movement and known as ‘the Father of the Nation’. The highlight of the morning was a hectic rickshaw cycle through the mile long Chandni Chowk, popularly called the Silver Street. It was absolute chaos but a lot of fun and lovely way to see the back streets.

Rickshaw Rides | Incredible India Group Tour

We then headed to New Delhi for the afternoon where we discovered Qutab Minar, the tallest stone tower in India, and the Humayun Tomb. We finished our afternoon at the Gurudwara Bangla Sahib, an important historical and religious location in India. The iconic tank, which can still be seen in the temple compound, was apparently blessed by the Guru himself and can cure people of small pox and cholera. The building is an impressive piece of architecture and we had the pleasure of going inside into the kitchen and seeing food being prepared for hundreds of people. Some of the group got involved and used their new culinary knowledge from the previous night to help roll out naan bread.

New Delhi Landmarks | Incredible India Group Tour

Day 3 – Agra

This morning was our first experience of a train journey in India, and we were pleasantly surprised. After a comfortable two-hour journey, we arrived in the city of Agra, in northern India’s Uttar Pradesh state. Our first destination was Agra Fort, a beautiful red-stone fortress which was the main residence of the emperors of the Mughal Dynasty until 1638, when the capital was shifted from Agra to Delhi. No visit to Agra is complete without a visit to the Taj Mahal and timing our visit at sunset ensured that the group wasn’t left disappointed by the view!

Taj Mahal and Agra Fort | Incredible India Group Tour

Day 4 – En-Route to Ranthambore

We left Agra with our next stop being wildlife reserve, Ranthambore National Park. We took the bus, finishing the last leg of the journey off by train. En-route we visited the UNESCO world heritage site of Fatehpur Sikri. Fatehpur Sikri is an ancient fortified city home to a stunning mosque and three palaces, built by Mughal emperor Akbar.

Day 5 – On a Tiger Hunt

We had a very early start this morning as we departed on our first morning game drive in Ranthambore National Park. We were lucky enough to spot a tiger wandering in the distance which was an amazing moment!

Tiger in Ranthambore National Park | Incredible India Group Tour

We went out again in the afternoon and couldn’t believe our luck as once again we had another amazing tiger sighting! This time the tiger was much closer to our jeep. The tiger had just come up from the river and walked right in front of us before lying in the middle of the road for a couple moments, giving us the perfect photo opportunity. It was an incredible moment and the highlight of the tour for many. Along with the tigers we saw marsh crocodiles, eagles, storks and peacocks.

Tiger in Ranthambore National Park | Incredible India Group Tour

Day 6 – Jaipur

After saying goodbye to the wildlife in Ranthambore, we took a 4-hour bus journey to Jaipur. Also known as the Pink City, Jaipur is the capital of Rajasthan. The Pink City gets its nickname from the pink sandstone which was used to construct the buildings in the old walled city. We spent the evening at Dera Amer Elephant Safari where we were treated to an up-close experience with the elephants in camp. We spent some time washing and feeding the elephants which was a wonderful way to get to know these magnificent creatures in a caring environment. We then had dinner and drinks around an open fire in camp to finish off a magical evening

Dera Amer Elephant Safari | Incredible India Group Tour

Day 7 - Our last full day sightseeing

Today was our last full day before heading back to Delhi for our flight home. We woke up early to make sure we made the most of our day. Our first stop was Amber Fort, located just outside Jaipur. This magnificent fort comprises an extensive palace complex, built from pale yellow and pink sandstone, and white marble, and is divided into four main sections, each with its own courtyard.

day 7 1

En-route back to Delhi we stopped at the 'Palace of The Winds’, otherwise known as Hawa Mahal. It is really an elaborate facade behind which the ladies of the court used to watch the daily goings on in the street below. The magnificent palace is enclosed by high walls and set amidst fine gardens and courtyards. It includes the Chandra Mahal and Mubarak Mahal palaces and other buildings in the palace complex, all of which are adorned with exquisite colours and paintings.

Jaipur | Incredible India Group Tour

For the final stop of the tour some of the group went to Astronomical Observatory made by the Maharaja of Jaipur. It is one of the five such astronomical wonders constructed by Sawai Jai Singh and makes accurate predictions even to this day.

After an adventure and culture filled seven days I’m sure the whole group slept sound in the Delhi airport hotel before our morning flight back to the UK. I hope that the group were able to experience a taster of India and through the itinerary we put together you can see why I love this beautiful country so much. It won’t be long before I return as it seems to get more and more under my skin and each time I leave I just want more.

Sarah at the Taj Mahal | Incredible India Group Tour

Has the India group tour piqued your interest in India or a group tour? Why not call Sarah and discuss your next adventure.

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I thank you for leading us on our lovely Indian trip. The itinerary was great, with  an enormous amount packed in, all very varied. The BBQ with the elephants, cooking demo and for me a visit to my old home were wonderful not forgetting Agra and all the forts and Indian history.  All the hotels were comfy and the quality of the food was superb. The train journeys were quite an experience and not to be missed and it was lovely to see the country side and talk with fellow travellers about their country.  Our guide Saket was very charming and you kept us all in step and on time, even when we went off piste... a miracle of diplomacy! Our group jelled really well and we had some lovely laughs thanks to you. Not forgetting the TIGERS. It was a wonderful experience and I would recommend it (Norad) to anybody.  Jilly Caesar


This was an itinerary with plenty of content, ideal for showing off the best of the Golden Triangle. I had never been before and I had high expectations that this would be a good trip, and these were most definitely met! Sarah was an excellent host on behalf of Norad Travel - she went out of her way to make sure that everyone was happy and well looked after, with any queries posed by the group being answered promptly and keeping us informed along the way.  One person in our party had the misfortune of her suitcase not turning up at Delhi.  Sarah handled this very efficiently - went with her to get replacement clothes, chased up the luggage (which arrived the following day), and dealt with the claim form.

All in all, a thoroughly successful and highly enjoyable trip, which I will remember for a long time to come. Marina Voak


I seem to have a bit of jet lag still but I really enjoyed the holiday. So many lovely people in our group and that we met en route. Sarah did a great job helping make things run so smoothly and I am very appreciative of the help she gave me with the food and support. We were truly privileged with the tiger sightings! June Sowerbutts


The tour was outstanding and delivered everything promised in the brochure. Sarah was so helpful at the airport when my suitcase was lost by the airline, and later when I had to go to replace some clothes, that it did not seem such a disaster at the time. It was a good mixture of people on the trip ,a group that got on well together. I hope we get the chance to cross paths again in the future. Christine Smith

Name: Sarah Tichacek

Job Title: Leisure Sales Manager

Office Phone Number: 01730 892298

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Countries Visited: Greece, Spain, Canaries, Portugal, Luxembourg, France, Italy , Denmark, Malta, Turkey, Germany, Austria, Cyprus. Budapest, Krakow, Iceland, Belgium, Switzerland, Prague, Norway, Holland, Gibraltar, India, North and South, Sri Lanka, Maldives, Japan, Tunisia, Morocco, South Africa, Egypt, Australia, New Zealand, Antigua, St Lucia, Barbados, Grenada, Jamaica, Trinidad and Tobago, Mexico, Thailand, Malaysia, Vietnam, Singapore, Kuala Lumpar. Hong Kong, Maldives, Mauritius, Seychelles, Dubai, Oman, Israel, Qatar, Abu Dhabi, Canada, USA

"I have worked in travel for over 30 years. I originally wanted to join the RAF and play in their band, travelling the world. When i learnt that you were also sent on assignments it quickly made me change my mind! I have always loved the excitement of seeing new places and experiencing new cultures.

My favourite destinations are Australia, India, Vietnam and Chicago."

Favourite Holiday: I fell in love with the windy city of Chicago and it's amazing skyscrapers from the moment i arrived. Go to the top of Sears Tower for a stunning view over the lake or spend some time on the beach. Make sure you make time to visit the cheesecake factory though!"


Customer Reviews and Testimonials: 

"We always book with Sarah because she is Friendly, Professional and experienced. She will always try her hardest to obtain exactly what is asked of her. We have total confidence with what we book Knowing she is on the end of the line in case of problems. We like Sarah and her lovely smile." Dennis and Diana Slark

"Whether it is a business trip to the USA, a long cruise around the Mediterranean, or a family holiday in Hawaii, Sarah always delivers an exceptional, smooth and professional service. I’m sure if I asked her to organise a trip to the Moon she would not be flustered; she would take it all in her stride and make sure I have a glass of champagne when I arrive." Kevin Shilling

"I have no hesitation in recommending Norad Travel and Sarah in particular to anyone friends or otherwise as she always finds the little gems that suit our budget." Rob Brown

"Sarah has organised some fantastic holidays for us! She is knowledgeable about different locations and has always been able to recommend holidays that suit our needs and budget. All holidays have exceeded our expectations. Always a great service with great follow up. We would have no hesitation in recommending her." Mark Welch

"Sarah is wonderful! If you want to feel as if you have your own personal travel advisor she is for you. Sarah’s patience, care, knowledge and attention to detail is second to none. Always ready to help and absolutely no pressure to book. She really cares that it’s ‘right’ for you!! A lovely professional lady and as a solo traveller I know I’m in safe hands."  Terri Thewlis


So why not call Sarah when considering your next holiday?

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Where to find us:

Norad Travel, Brows Farm Business Park, Farnham Road, Liss, Hampshire, GU33 6JG

Opening hours:

Mon-Fri 9am - 5.15pm
Saturday - closed
Sundays & bank holidays - closed


1. OUR DETAILS: Norad Travel Leisure , Suite 2 Oak Field Barn, Barrows Farm, Farnham Road, Liss, GU33 6JG
2. YOUR HOLIDAY BOOKING: A booking will exist as soon as we issue our confirmation invoice. This booking is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.
When making your booking for your package holiday we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your confirmation(s) for whom we act as agent. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them other than as set out in these Booking Conditions. The principal’s(s’) or supplier’s(s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.
3. PAYING FOR YOUR HOLIDAY: When you make your booking you must pay a % of the holiday cost per person which you will be advised by your travel consultant and will reflect the terms and conditions of the supplier/s with whom we book. The balance of the price of your travel arrangements must be paid usually 12 weeks before your departure date. In some instances, it may be necessary for us to collect the balance over and above this time scale if requested by certain suppliers and we will inform you if this is the case. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.
4. If You Cancel Your Holiday Any cancellation or amendment request must be sent to us in writing by you or any member of your party and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be either transferred to an alternative destination or terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.
5. IF YOU CHANGE YOUR BOOKING: If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £25, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.
6. IF WE CANCEL YOUR BOOKING: We reserve the right to cancel your booking. We will not cancel less than 14 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance , or because the minimum number required for the package to go ahead hasn’t been reached 1 ]. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).
In the event a refund is paid to you, we will:
  1. Provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
  2. Pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above).
(a) Changes to the price
We can change your holiday price after you’ve booked, only in certain circumstances:
Changes in [the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources] [the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports] or [exchange rates] mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.
We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that.
If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within the time period shown on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.
Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
(b) Changes other than the price
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.
If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.
  • We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.
  • If you choose to accept a refund:
    1. We will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
    2. We will pay compensation as detailed below except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.


The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
Period before departure in which we notify youAmount you will receive from us
More than 42 days £10
29-42 days prior £20
15-28 days prior £25
0-14 days prior £30


8. OUR LIABILITY TO YOU: You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and
b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.
You can ask for copies of the travel service contractual terms, or the international conventions, from Nick Payton, Regional Operations Manager- This email address is being protected from spambots. You need JavaScript enabled to view it. . Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.
If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.
NB this entire clause 8 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
9. PROTECTING YOUR MONEY: 1. We provide full financial protection for our package holidays, by way of our Air Travel Organiser’s Licence number 6758, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email This email address is being protected from spambots. You need JavaScript enabled to view it.. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
10. ABTA: We are a Member of ABTA, membership number P6969. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on You can also access the European Commission Online Dispute (ODR) Resolution platform at This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
11. COMPLAINTS: If you have a complaint while away about any of the services included in your holiday, you must inform the relevant party without undue delay who will endeavour to put things right. Any contact numbers will be found on your confirmation documentation.
If it is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at 12-13 Church Walk, Trowbridge, BA14 8DX giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 10 above on ABTA.
12. ADDITIONAL ASSISTANCE: If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.
13. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS: Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
14. EXCURSIONS: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
15. TRAVEL AGENTS: All monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
16. LAW AND JURISDICTION: This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

Trowbridge travel agency Howard Travel, part of the Norad Travel Group, has been named as one of the best travel agencies in the UK & Ireland.

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