Howard Travel Tops Competition with Borneo Mystery Shopper

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Howard Travel Tops Competition with Borneo Mystery Shopper

Howard Travel's Hannah Rygor wasn't fazed when she was quizzed about Borneo recently, in fact she won top travel agent as a result!

Howard Travel, the Trowbridge specialist travel agency and flagship branch within the Norad Travel Group’s Leisure Travel division was recently visited by a mystery shopper from influential travel industry publication Travel Trade Gazette (TTG).

The request was for a Borneo Adventure for two friends with a budget of £6,500, an unusual request that might prove difficult for some travel agents but not Howard Travel.

Hannah Howard Travel

Travel consultant, Hannah Rygor used her expertise and professionalism in responding to the enquiry and resulted in Howard Travel coming out on top against other travel companies tasked with the same question.

The Mystery Shopper said of Howard Travel, “I felt that they were genuinely interested in finding me a suitable holiday. The agent made a big effort to match what I wanted exactly”.


Linda Foote, Managing Director at Norad Travel Group says, ‘We were up against another local travel agency and two online operators specialising in adventure-type holidays so we were thrilled to win TTG’s Mystery Shopper. It is testament to the extensive expertise of our people and our ability to build rapport with our customers.

Word of mouth about our service excellence has brought us regular clients from our local community here in Trowbridge and across the UK and has been the key to the continued success of our business over the last 35 years’.



Norad Travel Group is a full service specialist travel management and leisure travel organisation headquartered in Liss, Hampshire. As well as a Liss-based holiday and concierge service, Norad Travel Group's Leisure Division includes Norad Travel Gloucester, Howard Travel in Trowbridge and Erne Travel in Enniskillen, Northern Ireland.

Formed in 1981 Norad are members of the influential Guild of Travel Management Companies and partners in the Advantage consortium of independent travel agency companies. Chairman Mick Gibbs is also chairman of the Focus Group of travel management specialists within Advantage.