Liss Travel Lounge Year in Review 2019
As another busy year in travel draws to a close, we have taken a moment to look back and review 2019 at Norad Travel - and what a year it was! 2019 saw new faces, ‘excellent’ customer service, awards, fam trips across the globe and whole lot of summer holidays!
India Group Tour a Roaring Success
In March Liss’ local travel agent, Sarah, returned from a wonderful week in India with a mix of Norad travel guests from our Trowbridge and Liss branches. Read Sarah’s day-to-day India diary here.
Sights and Sounds of the Borneo Jungle Group Tour in the diary️
After the success of our previous Norad led tours to Vietnam & India, Sarah planned our next exclusive and fully escorted Norad Travel 'Sights & Sounds of the Borneo Jungle' group tour, packed full of tailor-made wildlife and jungle experiences. From a once in lifetime Orangutan experience in Sandakan, to a traditional lunch cooked by Sukau villagers. The group tour was incredibly popular and the all places were booked up in less than two weeks! We cant wait to share our next Norad adventure with you all in 2020.
Travel Events Galore!
We hosted and attended number of travel events in 2019 from hosting a Family Holiday Show to exhibiting at local wedding fayres.
You Rated us “Excellent” on Trustpilot!
Earlier this year we set up a Trustpilot account as a way for our returning guests to leave us honest feedback in a public domain that everyone could access. We are very proud to be rated as “Excellent” on our Trustpilot account with a 4.4/5 TrustScore, reaffirming our status as Reassuringly Expert Travel People.
Investors in People – Gold Level Achieved
On 22nd October Norad Travel Group achieved Gold Level accreditation against the Investors in People Standard, demonstrating our commitment to realising the potential of our people.
As a top 40 travel company, our business is geared towards delivering an excellent and tailored service to all our customers, together with looking after our staff to maintain our high staff retention record. The Directors continually invest in both technology and our people to ensure we are able to live our values of excellent, integrity & innovation.
Summer Sun Holidays as Popular as Ever
Looking at all our bookings in 2019 we found that, out of 6 holiday type categories, Summer Sun holidays were the most popular. Destinations like Italy, Span, Greece & Portugal ranked highest as part of our Summer Sun category. Long Haul Holidays, to destinations such as USA & Australia was the second most popular category. Growing in popularity, we found that Cruise was our 3rd most popular holiday type category.
We also found that September was the most popular month to travel in with the highest majority of our guests departing throughout the month of September.
January the month of new resolutions… & Travel Plans!
We checked our booking records once again to find that January was the most popular month for holiday bookings. As the new year begins and resolutions are made, our attention inevitably turns to holiday destinations and getting our next adventures booked in is the 1st thing on most peoples.
Make Holidays Greener
On World Environment Day (5th June) we signed up to and supported ABTA’s Make Holiday’s Greener Campaign. This year we encouraged our customers and staff to Reduce, Reuse and Recycle while on holiday through sharing ABTA’s campaign information.
Working in partnership with The CarbonNeutral Company, the UK's leading climate change company, we assist our corporate customers to offset carbon dioxide (CO2) emissions generated by their domestic and international travel by supporting renewable energy, energy efficiency and sustainable projects around the world.
We recycle all paper matter, cardboard and plastics and ensure these are taken away by specialists. We also supply every staff member with a reusable water bottle to discourage the use of single-use plastics in the work place.
You!
Last but certainly not least, we had the pleasure of organising holidays for hundreds of clients both new and old in 2019. Nothing makes us prouder than seeing all the great memories and adventures that have been created throughout the year, so thank you for trusting us with your holidays. We hope we can create more memories with you in 2020 ?
So why not call Sarah when considering your next holiday in 2020?
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